Pentair recommends 99% salt crystals. You can find this salt at your local grocery store, hardware store or gas station.

You can find Pentair warranty policies by clicking the button below.

The manufacturing date and serial numbers are on your tank’s label. They are located below the model number. 

The following is a list of common reasons as to why this may be happening:

• The unit is unplugged or no power is going to the unit.
• The unit is in bypass.
• The meter is counting gallons remaining off of the timer.
   

Your water may not feel slippery because your water softener may not be re-generating. Another reason may be that there is no salt in your brine tank.

You can tell if your water softener is using too much salt by verifying that your capacity, hardness, meter setting and salt dosage are set correctly for the size of your system. Next, check if your brine tank is full of water.

• If it is, push the float down and see if the brine tank starts to fill.
• If it is not, check if your brine valve refill amount is correct.  

To determine the potential cause, put your water softener in bypass and see if the pressure increases.

• If the pressure does not increase, then the restriction is in your plumbing. Check all shut off valves.
• If the pressure increases, the pressure drop is within the water softener system. You may need to replace your resin.
• If the issue persists, contact your installer, dealer or Pentair technical support for further assistance.
  

Check that the inlet and outlet plumbing on your softener is not reversed. If your inlet and outlet are plumbed correctly, your distributor assembly is likely cracked and needs to be replaced. Contact your installer or dealer for further assistance.

Check your programming to confirm that the correct iron amount is set for your hardness level. If that is correct, check the following:

• Does the unit regenerate? If not, please reference FAQ 4.
• Do you have low pressure? If yes, please reference FAQ 7.
• Have you tried using resin cleaner? If yes, you may need to rebed your system.
  

We ship all in-stock orders the same day when an order is received before 2PM EST. Depending on where you live, the shipment will take up to 7 business days to arrive. You will receive tracking information via the email provided on the order details.

In short, no. If you are experiencing issues like dry or itchy skin or brittle hair you sholud opt for a traditional, or salt-based water softeners.

It really depends on your lifestyle, budget, and unique home water challenges. For example, traditional water softeners use salt to reduce hard water-causing mineral ions, like calcium and magnesium. Water softeners can reduce any level of hard water, including moderate and very hard water, resulting in softer skin, shinier hair, longer lasting and more efficient appliances, and less hard water scale buildup. Salt does need to be replenished on occassion.

Water Softener Alternatives, on the other hand, do not require salt refills, making these systems more hassle-free. They also do not require electricity to operate.

You can learn more about hard water or dive deeper into the differences of traditional water softeners vs. water softener alternatives here.

Yes, the water has to flow through the unit and the resin. These cavities will create a pressure drop. Based on the size of the system and at what flow rate will determine how much pressure drop there will be.